Terms & Conditions

Last Updated: 24th February 2025

Welcome to Craft with Sarah (“https://www.craftwithsarah.com”). These terms and conditions (“Terms”) govern your use of this Website, including all pages within this Website. By accessing or using this Website, you accept and agree to be bound by these Terms. If you do not agree with these Terms, please do not use this Website.

The terms and conditions outlined on this page are in two sections:

General website terms and conditions (applicable to all users, including Members)
Terms and conditions relating to the Craft with Sarah membership

Website Terms and Conditions

1. Acceptance of Terms

By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms as well as our Privacy Policy. Your continued use of the Website after any modifications to these Terms constitutes your acceptance of such changes.

2. Eligibility

This Website is intended for users who are at least 18 years old. If you are under 18, you may only use the Website with the permission of your parent or legal guardian.

3. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes to these Terms will be posted on this page. Your continued use of the Website after such changes constitutes your agreement to the new Terms.

4. User Accounts

4.1 Registration

To access certain features of the Website, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information during registration.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 Account Security

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage resulting from your failure to safeguard your account credentials.

5. Intellectual Property Rights

5.1 Ownership of Content

All content, designs, logos, graphics, images, software, and other materials on this Website (collectively, “Content”) are the intellectual property of Craft with Sarah / Design Sheep Ltd or our licensors. You may not copy, reproduce, republish, distribute, or exploit any part of the Website or Content without express written permission from us.

5.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the Website solely for personal, non-commercial purposes. This license does not allow you to resell or commercially exploit the Website or its Content without prior written consent.

For the usage rights of our digital products, see our terms of use page.

6. User-Generated Content

6.1 Submission of Content

The Website may allow you to submit, upload, post, or otherwise transmit content (e.g., comments, reviews, feedback) (“User-Generated Content”). By submitting User-Generated Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable right to use, modify, reproduce, and distribute your content in any medium.

Any intellectual property created by the Member in the course of membership, including but not limited to contributions to forums or collaborative projects, shall remain your property

By submitting content to our website, you give Craft with Sarah / Design Sheep Ltd a non-exclusive license to use, display, and distribute any content provided for promotional or advertising purposes, without credit or attribution being required.

6.2 Prohibited Content

You agree not to submit any User-Generated Content that:

Is false, misleading, or defamatory;
Violates any third-party rights, including intellectual property rights;
Contains viruses or harmful code;
Is offensive, threatening, or harmful to others.

6.3 Monitoring and Removal

We reserve the right (but are not obligated) to monitor, edit, or remove User-Generated Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable.

7. Prohibited Uses

You agree not to use the Website in any way that:

Violates any applicable laws or regulations;
Is fraudulent, harmful, or unlawful;
Attempts to gain unauthorized access to the Website, servers, or databases;
Introduces malware, viruses, or other harmful software to the Website.

8. Product and Service Terms

8.1 Purchasing

If the Website offers goods or services for sale, the following terms apply. Due to the digital nature of our products, no refunds will be given if you have downloaded the files from your purchase. If we can see that you have not downloaded the files, we will consider but not guarantee your refund.

The refund policy for our monthly/yearly memberships can be found further down this page.

Prices are subject to change without notice. Products may be withdrawn from sale at any time, for any reason, without notice.

8.2 Payment

You agree to provide accurate payment information when making a purchase. You authorize us to charge the payment method you provide for the total amount of your order, including taxes and shipping fees if applicable.

8.3 Shipping and Delivery

All purchases are delivered digitally to the email address you provide with your order.

9. Disclaimers and Limitation of Liability

9.1 Disclaimer of Warranties

The Website is provided on an “as-is” and “as available” basis. We make no warranties or representations about the accuracy or completeness of the Website’s Content, and we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.2 Limitation of Liability

To the maximum extent permitted by law, Craft with Sarah / Design Sheep Ltd and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use the Website or its Content.

10. Privacy Policy

Your use of the Website is subject to our Privacy Policy, which is incorporated into these Terms by reference.

Please review the Privacy Policy for information on how we collect, use, and share your personal information.

11. Third-Party Links

The Website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse and are not responsible for the content or practices of any third-party websites. You access these sites at your own risk. Further information on this can be found in our Privacy Policy.

12. Indemnification

You agree to indemnify and hold harmless Craft with Sarah / Design Sheep Ltd, its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, and expenses arising out of or related to your violation of these Terms or your use of the Website.

13. Termination

We reserve the right to terminate your access to the Website, without notice, if we believe you have violated these Terms or for any other reason in our sole discretion. Upon termination, your right to use the Website will immediately cease.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. You agree that any dispute arising under or relating to these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts located in the United Kingdom.

15. Miscellaneous

15.1 Severability

If any part of these Terms is found to be unenforceable, the remaining sections will still apply and be enforceable. If needed, the invalid section will be adjusted to make it enforceable while staying true to its original intent.

15.2 Waiver

If we don’t enforce any part of these Terms, it doesn’t mean we are waiving our right to do so in the future. Any waiver of rights must be in writing to be effective.

15.3 Force Majeure

We are not responsible for failing to meet our obligations if caused by events beyond our control, such as natural disasters, power outages, or government restrictions.

15.4 Assignment

You cannot transfer your rights or obligations under these Terms to anyone else without our written permission. We can transfer our rights or obligations to another party, for example, if our company merges or is sold.

15.5 Headings

The headings in these Terms are for convenience only and don’t affect the meaning of the sections.

15.6 Entire Agreement

These Terms, together with our Privacy Policy and Terms of Use, represent the complete agreement between you and Craft with Sarah / Design Sheep Ltd regarding your use of the Website. Any prior agreements or communications are replaced by these Terms.

16. Contact Us

If you have any questions or concerns about these Terms, please contact us at: [email protected]

Membership Terms and Conditions

If a user purchases our monthly or yearly membership, the following terms and conditions apply, effective from the time of purchase.

Craft with Sarah / Design Sheep Ltd is hereinafter referred to as the “Provider,” and the purchaser of the membership is hereinafter referred to as the “Member.” The Member agrees to become a participant in the Provider’s membership program, and the Provider agrees to grant the Member certain rights, benefits, and access to facilities, all subject to the terms and conditions outlined in this Agreement. Both parties acknowledge and agree to the responsibilities, rights, and obligations set forth herein, governing the membership relationship between the Provider and the Member

M1. Membership term

The initial term of this membership shall be either one month or one year, commencing on the date of purchase and whether the Member chose to purchase the monthly or yearly membership.
The membership payments are automatic based on a subscription software model.
The Provider may adjust membership renewal fees with reasonable notice to the Member.

M2. Cancellation

Membership will be renewed and charged automatically for successive terms unless the Member cancels the subscription product from within their account on CraftwithSarah.com or requests manual cancellation by emailing [email protected]
Requests for manual cancellation must be received at least 72 hours prior to the next membership payment being due.
If the Member cancels the membership, they will retain membership benefits until the expiry of the time period covered by their most recent payment.
If a membership is cancelled, upon the ending of the time period covered by their more recent payment, the membership will be automatically cancelled and the Member will not be charged any further for this product. All membership benefits will be removed.
Any design credits remaining on a Member’s account at the time of cancellation will remain on the Member’s account and be available for them to use for a minimum period of 1 year from cancellation. When 1 year has passed since the cancellation date, the Provider reserves the right to remove unused credits from the Member’s account, without notice.

M3. Payments

The Member can manage their payment information and card details from within their account on CraftwithSarah.com. It is up to the member to keep their details up to date at all times.
Late payments will not be charged, but the Provider reserves the right to cancel the membership and remove all associated benefits, with no notice, if a payment is more than 3 days overdue.

M4. Membership Benefits

The Member is entitled to the benefits outlined in the membership program, including but not limited to monthly design credits (20 for the monthly membership, 25 for the yearly membership), access to craft Classes, member-only Challenges, Design Requests, an ad-free experience on CraftwithSarah.com (excluding video ads on YouTube videos) and $30 discounts on all Craft Countdown Instant Access Bundles (cannot be combined with any other discounts or codes).
The Provider reserves the right to modify or add to the membership benefits with reasonable notice to the Member.

M5. Termination of membership

Either party may terminate this Agreement with written notice if the other party breaches a material term of the Agreement.
The Provider reserves the right to terminate the Member’s membership for cause, including but not limited to violation of the Provider’s rules or failure to pay membership fees.

M6. Grounds for termination

The Provider may terminate the Member’s membership for cause, including but not limited to violation of the Provider’s rules, disruptive behavior, or any conduct deemed incompatible with the membership community.
The Member may terminate their membership at any time from within their account, or request the Provider to terminate their membership by emailing [email protected] with at least 72 hours’ notice prior to their next renewal.

M7. Refund policy

Refunds for membership fees will only be issued in accordance with the following refund policy.
Any requests for refunds must be submitted in writing within 30 days of the last membership payment.
Only the last/most current membership payment will be eligible for a refund.
Members may request a refund of their most recent membership payment, within 30 days of making the payment, as long as they have not used design credits from the most recent payment to download products with a USD value greater than that of the membership payment amount.

Refunds amounts are calculated on a pro-rata amount based on the full USD price of any designs that Members have purchased using the credits from their most recent renewal.

For example, if a Member is on the monthly plan, the monthly payments are $20. If they downloaded one layered designs (2 credits) using the credits from their last renewal, then requested a refund, the refund total would be $15 as the full USD price of one layered design is $5 USD ($20 – $5 = $15).

If the total USD value of products they have downloaded is greater than the membership amount then no refund will be given.

All remaining credits will be removed from the Member’s account if a refund is granted, and all other membership benefits will be removed too.

M8. Member responsibilities

The Member agrees to adhere to all rules, policies, and guidelines established by the Provider for the duration of their membership.
The Member is responsible for promptly updating their contact information and notifying the Provider of any changes.

M9. Code of conduct

The Member agrees to conduct themselves in a manner that reflects positively on the community. This includes adhering to all guidelines, respecting other members, and refraining from any illegal activities.

M10. Privacy policy

The Provider agrees to handle any personal information collected from the Member in accordance with the Provider’s privacy policy.
The Member acknowledges and consents to the Provider’s collection and use of their personal information for membership-related purposes.

M11. Data collection & usage

The Member acknowledges and agrees that the Provider may collect and use certain data related to their membership, including but not limited to usage patterns, preferences, and contact information.
The Provider will use this data for internal purposes, including improving the membership experience and providing relevant communications to the Member.

M12. Communication preferences

The Member may specify their communication preferences regarding updates, newsletters, and promotional materials.
The Provider agrees to respect the Member’s communication preferences to the extent feasible.

M13. Intellectual property

Any intellectual property created by the Member in the course of membership, including but not limited to contributions to forums or collaborative projects, shall remain the property of the Member.
The Member grants the Provider a non-exclusive license to use, display, and distribute any content provided by the Member for the purposes of promoting the membership community.
The Member agrees not to submit any User-Generated Content that:

Is false, misleading, or defamatory;
Violates any third-party rights, including intellectual property rights;
Contains viruses or harmful code;
Is offensive, threatening, or harmful to others.

M14. Event participation

The Member may have the opportunity to participate in events organized by the Provider as part of the membership benefits.
The Provider reserves the right to modify or cancel events with reasonable notice to the Member.

M15. Changes to membership terms

The Provider reserves the right to modify the terms and conditions of membership, including but not limited to fees, benefits, and rules.
Changes to membership terms will be communicated to the Member with reasonable notice, and the Member may choose to terminate their membership if they do not agree with the changes.

M16. Force majeure

Neither party shall be liable for any failure or delay in performance under this Agreement due to circumstances beyond their reasonable control, including but not limited to natural disasters, power outages, or government restrictions.

M17. Acknowledgements

By purchasing a monthly or yearly membership product, the Member is agreeing to all terms and conditions outlined on this page, both in terms of general website usage and membership terms.